Complaints

Submit a request

Please fill in the form if you have a complaint about our products or services. To provide you with the best possible help, please provide us with detailed information on your complaint.

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Attached to your complaint, you may also submit the standard complaints form. For further
details on our complaints handling process, please visit our complaints handling information page

If you prefer submitting your complaint by post, please send it to:
Zero Hash Europe BV
Herengracht 244-3
1016 BT Amsterdam
The Netherlands

Alternatively, you can also send an email to:
eucomplaints@zerohash.com

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In the United States, Zero Hash LLC is a FinCen-registered Money Service Business and a regulated Money Transmitter that can operate in 51 U.S. jurisdictions. Zero Hash LLC and its affiliate, Zero Hash Liquidity Services LLC, are licensed to engage in virtual currency business activity by the New York State Department of Financial Services (visit the zerohash website here for zerohash's New York BitLicense Risk Disclosure and Complaint Procedure). In Canada, Zero Hash LLC is registered as a Money Service Business with FINTRAC. For a complete list of Zero Hash LLC’s and Zero Hash Liquidity Services LLC’s licenses, visit the zerohash website here.