New Forrester Study Explores the Business Value of zerohash’s Infrastructure

New Forrester Study Explores the Business Value of zerohash’s Infrastructure

Deciding whether to build, switch, or partner for crypto infrastructure is an important, long-term decision for any financial platform. Forrester Consulting just published a Total Economic Impact™ (TEI) study on the business value of partnering with zerohash, and they interviewed current zerohash customers directly to measure that impact.

The findings, published in September 2026, tell a consistent story across two very different types of partners: whether an organization is replacing a crypto provider that’s no longer serving them well, or building a crypto offering from scratch for the first time, zerohash removes the burden of infrastructure so partners can focus on their core business. The study was commissioned by zerohash and conducted independently by Forrester Research.

Methodology

Forrester interviewed the COO of a major US-based multi-asset brokerage that switched to zerohash after outgrowing its previous crypto-as-a-service provider, and separately spoke with the Head of Trading and Investing at a large global bank that chose zerohash to launch spot crypto trading rather than build a licensed crypto stack internally. Despite starting from opposite points, both partners arrived at the same conclusion: zerohash’s regulated, B2B-only infrastructure let them move faster and with less risk than the alternative.

Source: Forrester Total Economic Impact™ study of zerohash, 2026

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Case Study A: Brokerage Switches to zerohash from Another Provider

After moving off its previous provider, the brokerage reported:

• A 50% lift in developer productivity, as break/fix work and manual reconciliation dropped off.
• 20% less developer time spent on ongoing platform management.
• A 30% reduction in crypto-related customer support inquiries.
• 20+ new tradable tokens added per year, capturing revenue that was previously out of reach.
• A 20% reduction in provider fees compared to its prior vendor.

"With zerohash, fewer things go wrong. We're seeing fewer issues that our developers have to deal with because we now partner with a more robust, complete platform," the COO said.

Case Study B: Bank Brings Crypto Trading to Market for First Time

For the bank, the calculus was different: build an in-house, licensed crypto stack, or partner with an infrastructure provider that already had the licenses, controls, and operational maturity in place. The bank chose the latter after a multi-month RFP against several other finalists.

"Regulatory hurdles were another major factor. Obtaining the licenses to operate a crypto business internally, including money transmitter licenses, would take nearly two years... we chose to leverage a partner's existing regulatory infrastructure licenses to accelerate market entry," the Head of Trading and Investing explained.

The bank also pointed to zerohash's neutral market posture as a deciding factor: "Some providers competed directly with us: not just in crypto, but also in traditional equities and options markets. That was a major concern. zerohash stood out because it doesn't operate a B2C platform, so there was no conflict of interest."

The common thread

Across both interviews, three themes stood out:

• Regulatory readiness matters more than ever. Existing licenses and audit-ready controls let both partners move faster than they could have on their own.
• Partners keep the client relationship. Both organizations retained full ownership of their client experience while zerohash ran the infrastructure underneath it.
• Neutrality builds trust. Neither partner wanted a provider that competes for their end clients. zerohash’s B2B-only model removed that risk for both.

The full Forrester Total Economic Impact™ study includes a financial modeling framework organizations can use to estimate their own potential impact from partnering with zerohash. 

This post is based on a Total Economic Impact™ study conducted by Forrester Consulting and commissioned by zerohash, March 2026. The study is not meant to be used as a competitive analysis. Forrester makes no assumptions as to the potential value that other organizations will receive; readers should use their own estimates within the framework provided in the study to determine the appropriateness of an investment in zerohash.